Describe what went wrong. Add photos, PDFs or a short video as evidence. Both sides can respond for 48 hours, then our team decides.

This is the owner's insurance policy for this car, including the excess/deductible percentages that apply if there's damage. Read it before you collect the car.

You (the renter) upload the pickup contract when you collect the car — this protects you by recording its condition before you drive off. The owner uploads the return contract when they get it back. Each upload can include a video, and the other party has 24 hours to confirm or dispute it.